FAQ : Questions & Answers

No, you can also place an order as a guest. But there are some benefits of having an account with us:

• Fast checkout process
• You can easily view your order status and order history
• You will receive updates about our new releases and special offers

What to do if I forgot my password?

On the login page, click "Forgot your password?" And you will be redirected to a page where you can create a new password.

What happens if I entered the wrong email address?

Please contact us so we can change your email address. We can change your email address, name and address, but we cannot change your order.

What payment methods are accepted?

We accept all major credit cards (VISA, Mastercard, AMEX) PayPal payments. You can also pay by bank transfer.

How secure is my online order?

When you shop online with your credit card, all of your information is entered into a secure SSL web page. Your information is then SSL encrypted and sent directly to our credit card provider's network where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

How can I change or cancel my order?

We reserve the right, at any time after receipt of the order, to accept or refuse the order, or any part thereof, at our sole discretion, including after the customer has received an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, a credit will be issued to the original payment method.

>> Please note that orders that have already been packed or shipped cannot be cancelled.

Can I change my delivery address after ordering?

Please note that your shipping address cannot be changed after your order has been processed or shipped. Please update your shipping address to your residential address instead of your work address, as we do not know how long the destination customs department will have the package on hold.

When does my order arrive?

The delivery time is based on the shipping option you have chosen. Once the order ships, we will email your tracking information the next day as tracking information is usually available 72 hours after the order ships. We are not responsible for any delays caused by the customs department in your country.

How can I track my order?

We will email your tracking information once your order has shipped. Normally you will receive the tracking number one day after we ship your order.

What do I do if I have missing items in my order?

If anything is missing, please contact us immediately.

When will my order be processed?

All orders are handled and shipped from our warehouse in Asia. Please allow additional time for your order to be processed during the holiday and sales seasons.

We process orders between Monday and Friday. Orders are processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we do not ship on weekends.

Please contact us if you do not receive a tracking confirmation after 5 business days from the day you completed your payment.